TIMEVANGUARD   /   CUSTOMER POLICIES

Cancellation
& Refund Policy.

At TIMEVANGUARD, we believe in transparency, accountability and a clear customer experience. Please review the following terms before purchasing a magazine subscription or print issue.

Subscription Terms   •   Returns & Refunds
01

Cancellation Policy

Subscription orders cannot be canceled once confirmed. Customers are encouraged to review their order details carefully before completing payment.

Requests to modify or cancel a confirmed subscription will generally not be accepted, except where required by applicable law or expressly agreed to by TIMEVANGUARD.

02

Return Policy

Returns are considered in the following circumstances:

  • The magazine arrives damaged during delivery.
  • The magazine has a manufacturing or printing defect.
  • The item received differs from the item ordered or was materially misrepresented.

Return requests must be submitted within four (4) working days of delivery. Please email info@timeiconic.com with the subject line Magazine Return.

Include your order details and clear photographs or other evidence of the damage, defect or incorrect item. Requests will be reviewed before a return or other resolution is approved.

03

Refund Policy

Subscriptions are prepaid. Once a subscription has commenced, refunds are generally unavailable, except where required by applicable law or stated in this policy.

Personal dissatisfaction with editorial opinions, articles, features or subject matter does not ordinarily qualify for a refund or subscription cancellation.

If a return is approved because an item is damaged, defective or incorrectly supplied, the customer may choose a full refund or replacement at no additional cost, subject to applicable law.

  • Refunds will be issued to the original payment method wherever possible.
  • If the original method cannot be used, an alternative verified payment method may be arranged.
  • Approved refunds will generally be processed within 14–21 working days after receipt of the returned item and approval of the refund.
  • Processing and bank settlement times may vary. A confirmation email will be sent when the refund has been processed.
04

Shipping & Return Assistance

Please contact our team before sending a product back. We will provide instructions for the return process and any additional information required to review your request.

Do not send items to an unconfirmed return address. Retain your order confirmation and relevant delivery evidence until your request has been resolved.

05

Policy Compliance

TIMEVANGUARD reserves the right to assess requests based on the circumstances and supporting information provided. Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

WE ARE HERE TO HELP

Need Assistance?

For questions about an order, return or refund, contact our team by email. Please include your order details so we can assist you efficiently.

Email: info@timeiconic.com

Return requests: Use the subject line “Magazine Return”.

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